FAQ

Browse our tile collections!

This is the best place to start to get a sense of what you like.

That’s okay! Our amazing designers will work with you to make sure you get exactly what you want. We offer a variety of design services that are very inexpensive—it’s our way to ensure we gain your trust and you LOVE the project you’re doing.

No way! No tile order is too small.  All orders are important for us to make.

We can make tile for both indoor and outdoor use. Outdoor clay is 20% higher in budget and sample approval is required because the colors look different on our outdoor clay bodies.

Yes!  Our tile is beautiful on floors - check out our floor gallery here.  This blog is also a great resource. The main thing to keep in mind is 1/8" spacing and your sub floor material is of utmost importance. We go into these details here. 

We do not recommend our tile be used in pools or submerged underwater in fountains.

Yes, one glaze can really have that much of a range of variation.

You can. Sample packs are available for purchase here, or you can purchase an individual sample by visiting any tile page.

Tell us. One of the great things about handmade tile is the level of customization you can do. We love experimenting with new colors and shapes, so we’re always up to any challenge.

Yes you can! Tell us a little about your project first and we'll be in touch, follow this link to get started.

This helpful video gives a good sense of our process. If you want to know more than that, tell us a little more about your project.

It’s always a good idea to seal your tile- it preserves the beautiful hand-brushed finish and protects the grout from staining and chipping.  Depending on where your tile is located and what it is used for (counter, floor, outdoor patio), re-sealing your tile every so often might be a good idea to keep it looking fresh.  Please feel free to contact us with your specific details for our professional advice.  

Sealing your tile and grout upon installation is a great way to create a durable surface for your tile.  For cleaning, we like environmentally friendly, non-acidic, non-abrasive cleaners, with softer textured cloths or sponges.

We use only the most reliable and high integrity glazes, so if your tile is installed and sealed correctly, it will not fade in the sunlight.

Our tile ranges in cost per square foot, depending on the shape you order. When you browse our tile products, retail pricing is published for each pattern within the collections.

The cost of our tile remains the same per square foot if you select one color, or if you choose a blend of several, so don’t let the idea of price limit your options when choosing your custom design. 

All of our tile is completely handmade from beginning to end with lots of love and attention to detail- the smaller pieces are much more work intensive and time consuming than the larger more simple shapes, so they are priced accordingly.

If you're purchasing from our Ready to Ship Collection, orders are fulfilled within 3 business days. Made to order averages 4 weeks + shipping time. Custom-designed projects, please inquire with our Tile Ambassadors.

Yes, we ship internationally! Contact us for a shipping quote to your country: sales@mercurymosaics.com

This all depends on your project. Generally we glue and lay out mosaics on mesh, which we then cut down and create a map so your installer has an easy time putting it together (if it's custom). We also have collections that come standardly-mounted on mesh. Subway tiles are sent loose. All of your tile will be securely packed in boxes and arrive to you ready to be installed!

We strongly recommend our tile is sealed with any penetrating sealer, such as Aqua Mix Sealer’s Choice Gold, before it is grouted. This ensures that the tile will not be stained by the grout pigment and will make cleaning much easier. Sealants usually last up to two years- reapply as needed.

You can test your tile to make sure it is sealed by conducting a water drop test. Simply splash some water on your tile, and if it beads off cleanly and doesn’t absorb into the tile, your tile is properly sealed.

Great question. We've authored a very comprehensive handmade tile installation guide. Link to download can be found here.

Make sure to clean any spills immediately to avoid staining. We recommend using a mild dish washing soap with water and a non-scratching sponge or rag. You can also use a neutral pH cleaner specified for tile. Avoid using any cleaning products that contains acids like vinegar or lemon.

As each Mercury Mosaics tile is made custom to order, by hand, especially for you, we do not accept returns.
If the product is damaged, or you have other concerns about your order, please contact randi@mercurymosaics.com for assistance.  Please feel free to reach out, we want you to love your tile!

Once tile has been installed it cannot be returned, but there may be an alternative solution. Please contact us ASAP if this is the case.

Our tile is made to order so returns are accepted on a case by case basis. If your return is accepted there is a restocking fee.

Please contact us right away if your tile arrived damaged. We will replace damaged tile at no cost to you.