Where do I start?
You can stop by our Design Studio in Northeast Minneapolis, MN and talk with a design consultant in person!
Not local? Connect with our team for expert tile and design assistance via email at info@mercurymosaics.com, phone at 612-236-164 or live chat.
A good first step in your design process? Pick some colors that catch your eye and order 2x2” samples. Don't hesitate to reach out for ideas and guidance on your unique project, we'd love to talk tile with you!
How do I clean/maintain my tile? What products are safe to use on handmade tile?
To best maintain your tile, make sure to clean any spills immediately to avoid staining. We recommend using a mild dish washing soap with water and a non-scratching sponge or rag. You can also use a neutral pH cleaner specified for tile. Avoid using any cleaning products that contain acids like vinegar or lemon.
For tiled floors be sure to vacuum and/or sweep your floors regularly to protect the tile from sand and dirt. Also consider placing mats or rugs in high traffic areas to further prevent wear and tear over time.
It is also recommended that you reseal your tile every 1-3 years. In order to tell if the tile needs to be resealed, conduct a water test: simply splash water onto the tile; if it beads off, it is properly sealed. If the water absorbs into the tile, it is time to reseal.
If you chose to install using grout that requires sealing after installation, we recommend resealing your grout regularly (every 1-2 years) to maintain it and prevent staining. Refer to your grout manufacturer’s instructions.
Can I cancel my order?
We can cancel orders within 24 hours of order being placed for a full refund.
After 24 hours a 8% processing fee will be deducted from your refund.
Once the order is in Production we cannot guarantee a refund.
Any merchant fees associated with the purchase cannot be refunded.