FAQ

You can stop by our Design Studio in Northeast Minneapolis, MN and talk with a design consultant in person!

Not local? Connect with our team for expert tile and design assistance via email at info@mercurymosaics.com, phone at 612-236-164 or live chat.

A good first step in your design process? Pick some colors that catch your eye and order 2x2” samples. Don't hesitate to reach out for ideas and guidance on your unique project, we'd love to talk tile with you!

No tile order is too small. All orders are important for us to make.

The selection of tile we currently offer is only intended for interior use. At this time, we do not offer any exterior grade tile. Reach out to us if you are looking for an exterior grade handmade tile recommendation.

Absolutely, our tile is beautiful on floors! Check out our floor gallery here. This blog post is also a great resource! The most important aspect of installing tile on floors is ensuring you have the proper subfloor material. We recommend asking your installer or contractor about the best subfloor options for your space!

We do not recommend our tile be used in pools or submerged underwater in fountains.

Color variation levels can differ from glaze to glaze. All of our tile is glazed by hand, which can result in more variation. Visit our color palette page to see color descriptions and variation levels!

You can!

Mix and match individual 2x2” color chips from our extended palette here. Our pre-assembled sample packs, curated by our design experts, can also be found here. Or you can purchase samples in specific shapes by visiting any product page. If you don't see something you want to sample or you have any questions, reach out to our Samples Team at samples@mercurymosaics.com.

Yes, we do! Our amazing designers will work with you to make sure you get exactly what you want. We offer a variety of design services based on your project needs. Tell us a little about your project first and we'll be in touch. Follow this link to get started.

Visit our Custom Design page to learn more. If you have any other questions, tell us a little more about your project and we'll help from there!

We use only the most reliable and high integrity glazes, so if your tile is installed and sealed correctly, it will not fade in the sunlight.

Some of our unique, non-subway tile shapes are exactly that—unique! When the area of a tile does not add up to an even fraction of one square foot, there will not be a whole number of pieces in a square foot. But fret not, we will always round up when sending your order, so you never have to worry about receiving less square footage than you ordered.

Need help figuring out the square footage of your space? We've got you covered. Check out our tile calculator!

Our tile ranges in cost per square foot, depending on the shape you order. When you browse our tile products, retail pricing is published for each pattern within the collections.

The cost of our tile remains the same per square foot for each individual color or the curated blends available on our website. If you choose a custom blend of several colors, an additional fee will apply.

All of our tile is completely handmade from beginning to end. Our prices reflect the time it takes to create each shape. The smaller pieces are much more work intensive than the larger, simpler shapes.

We sure do! Check out our trade program here or reach out to us at info@mercurymosaics.com.

No, we do not price match. Our team will do their best to ensure you are getting the best price available to you at all times.

If you're purchasing from our Sale Tile Collection, orders are fulfilled within 3-5 business days. Currently, our made to order lead time is 6-8 weeks. Please note that lead times may vary. For an accurate lead time for your project please contact us at info@mercurymosaics.com

Yes, we ship internationally! Contact us for a shipping quote to your country: sales@mercurymosaics.com

Yes, we offer local pickup at our Minneapolis-based studio. Simply place your order online and select the 'Local Pickup' option at checkout.

We provide complimentary storage for up to 2 weeks after your order is complete. After that time, a 2% charge of the original order will be applied weekly and must be paid prior to shipping.

This all depends on your shape and project type. Most of our subway tiles are loose while all other shapes are generally mesh mounted. Visit our product collections to learn more about each shape. For more information on how your custom project will arrive, visit our Custom Design Page.

All your tile will be securely packed in boxes, ready to install on arrival!

Great question. We've authored a very comprehensive handmade tile installation guide. Link to download can be found here.

We would like to note that our handmade tile requires more care to install than machine made tile due to the inherent variation and character, which is why we always recommend working with an installer who has experience with handmade tile to ensure a beautiful outcome.

We strongly recommend sealing your tile before grouting. This step ensures that the colorant in the grout does not penetrate any natural crackles in the glaze and discolor your tile. (It will also make it much easier for your installer to remove grout haze from the tiles after grouting.) The sealer that we use
in-house and recommend is Aqua Mix Sealer’s Choice Gold. We suggest following the instructions listed on whichever bottle of sealer you choose.

It is also recommended that you reseal your tile every 1-3 years. In order to tell if the tile needs to be resealed, conduct a water test: simply splash water onto the tile; if it beads off it is properly sealed. If the water absorbs into the
tile, it is time to reseal.

To best maintain your tile, make sure to clean any spills immediately to avoid staining. We recommend using a mild dish washing soap with water and a non-scratching sponge or rag. You can also use a neutral pH cleaner specified for tile. Avoid using any cleaning products that contain acids like vinegar or lemon. 

For tiled floors be sure to vacuum and/or sweep your floors regularly to protect the tile from sand and dirt. Also consider placing mats or rugs in high traffic areas to further prevent wear and tear over time.

It is also recommended that you reseal your tile every 1-3 years. In order to tell if the tile needs to be resealed, conduct a water test: simply splash water onto the tile; if it beads off, it is properly sealed. If the water absorbs into the tile, it is time to reseal.

If you chose to install using grout that requires sealing after installation, we recommend resealing your grout regularly (every 1-2 years) to maintain it and prevent staining. Refer to your grout manufacturer’s instructions.

We do not accept returns. Our handmade tile is made to order, which makes each order unique.

If you have any questions or concerns, please feel free to reach out to us. Contact care@mercurymosaics.com for assistance.

We can cancel orders within 24 hours of order being placed for a full refund.

After 24 hours a 8% processing fee will be deducted from your refund.

Once the order is in Production we cannot guarantee a refund.

Any merchant fees associated with the purchase cannot be refunded.

We do not accept returns. If you have any questions about how much tile you should purchase, contact info@mercurymosaics.com

We take great care in packaging and shipping your order. While damage is unlikely, we recommend immediately opening your tile upon arrival to inspect it. If you experience any shipping breakage, please contact care@mercurymosaics.com within 30 days after your order has arrived.