Our Handmade Tiles
What do you mean by handmade tile?
This means that we make all of our tile with our own hands from start to finish. Our clay starts out in 25 pound blocks, which we then extrude and cut down into all of the shapes you see. From there we brush the glaze by hand. Once they are glazed, we load them into our kilns to fire—this is what creates all of the beautiful colors you see. Once all of our tiles have gone through the kiln, we ship them if it's Subway Tile or trim or lay them out on standard sheets. If it's a custom order: we lay out according to each project's specific design and layout. Then, we ship them off to you! So you see, we do every step of our process with real people. No machines here!
Where do I start?
This is the best place to start to get a sense of what you like.
What if I don’t know what I want?
That’s okay! Our amazing designers will work with you to make sure you get exactly what you want. We offer a variety of design services that are very inexpensive—it’s our way to ensure we gain your trust and you LOVE the project you’re doing.
Do I need to order a minimum amount of tile?
No way! No tile order is too small. All orders are important for us to make.
Is your tile safe for outdoor use?
We do not recommend our tile to be used outdoors. At this time we do not offer any exterior grade tile.
Can your tile be used on a floor?
Can your tile be used in a pool?
We do not recommend our tile be used in pools or submerged underwater in fountains.
Is that really all just one color?
Yes, one glaze can really have that much of a range of variation.
Can I have samples of your tile?
You can. Sample packs are available for purchase here, or you can purchase an individual sample by visiting any tile page.
What if I want a shape or color that I don’t see?
Tell us. One of the great things about handmade tile is the level of customization you can do. We love experimenting with new colors and shapes, so we’re always up to any challenge.
Can I hire you for design?
Yes you can! Tell us a little about your project first and we'll be in touch, follow this link to get started.
How does your custom process work?
Is it necessary to seal the tile? Does the tile need to be re-sealed annually or every few years?
It’s always a good idea to seal your tile- it preserves the beautiful hand-brushed finish and protects the grout from staining and chipping. Depending on where your tile is located and what it is used for (counter, floor, outdoor patio), re-sealing your tile every so often might be a good idea to keep it looking fresh. Please feel free to contact us with your specific details for our professional advice.
How do I clean/maintain my tile? What products are safe to use on handmade tile?
Sealing your tile and grout upon installation is a great way to create a durable surface for your tile. For cleaning, we like environmentally friendly, non-acidic, non-abrasive cleaners, with softer textured cloths or sponges.
Will the glaze color fade in the sunlight?
We use only the most reliable and high integrity glazes, so if your tile is installed and sealed correctly, it will not fade in the sunlight.
How much is your tile?
Our tile ranges in cost per square foot, depending on the shape you order. When you browse our tile products, retail pricing is published for each pattern within the collections.
Does color affect the price of the tile?
The cost of our tile remains the same per square foot if you select one color, or if you choose a blend of several, so don’t let the idea of price limit your options when choosing your tile.
Why are the smaller sizes so much more expensive than the larger ones?
All of our tile is completely handmade from beginning to end with lots of love and attention to detail- the smaller pieces are much more work intensive and time consuming than the larger more simple shapes, so they are priced accordingly.
Shipping & Lead Times
What is your lead time?
Do you ship internationally?
Yes, we ship internationally! Contact us for a shipping quote to your country: email@example.com
Installation & Care
How is the tile laid out? How will it arrive?
This all depends on your project. Generally we glue and lay out mosaics on mesh, which we then cut down and create a map so your installer has an easy time putting it together (if it's custom). We also have collections that come standardly-mounted on mesh. Subway tiles are sent loose. All of your tile will be securely packed in boxes and arrive to you ready to be installed!
Do I need to seal my tile?
We strongly recommend our tile is sealed with any penetrating sealer, such as Aqua Mix Sealer’s Choice Gold, before it is grouted. This ensures that the tile will not be stained by the grout pigment and will make cleaning much easier. Sealants usually last up to two years- reapply as needed.
You can test your tile to make sure it is sealed by conducting a water drop test. Simply splash some water on your tile, and if it beads off cleanly and doesn’t absorb into the tile, your tile is properly sealed.
How do I install the tile?
Great question. We've authored a very comprehensive handmade tile installation guide. Link to download can be found here.
How do I clean my tile?
Make sure to clean any spills immediately to avoid staining. We recommend using a mild dish washing soap with water and a non-scratching sponge or rag. You can also use a neutral pH cleaner specified for tile. Avoid using any cleaning products that contains acids like vinegar or lemon.
Returns & Exchanges
Do you accept returns?
Mercury Mosaics tile is handcrafted especially for each order to ensure you get exactly what you want. Due to the custom nature of our work, we generally cannot offer returns. We may, however, be able to accept the return of tile from our Ready to Ship Collection. Clients are responsible for the cost of return shipping and all returns are subject to a 25% restocking fee.
If you have any questions or concerns please feel free to reach out to us, we want you to love your tile! Please contact firstname.lastname@example.org for assistance.
My tile has been installed but I am unhappy. Can I return it?
Once tile has been installed it cannot be returned, but there may be an alternative solution. Please contact us ASAP if this is the case.
What if I order too much? Can I return the overage?
Our tile is made to order so returns are accepted on a case by case basis. If your return is accepted there is a restocking fee.
My tile arrived damaged. What can be done?
Please contact us right away if your tile arrived damaged. We will replace damaged tile at no cost to you.